Service-as-a-Product: Rethinking How Aftermarket Services Are Sold

Service-as-a-Product: Rethinking How Aftermarket Services Are Sold

Across manufacturing, aftermarket service is undergoing a structural shift. What was once a predominantly reactive, “break-fix” support function is being reshaped into a portfolio of clearly defined, repeatable, and often subscription-based service products. This transition is not merely a commercial innovation; it reflects deeper changes in how industrial organizations view value creation, risk, and customer relationships.

2026/07/21
Technology
JD Power Research Releases: Warranty Period No Longer a

JD Power Research Releases: Warranty Period No Longer a "Moat"

89.9% of Unauthorized Customers Leave the Warranty Area for the First Time During the Warranty Period, and 60% of Users Directly Circumvent 4S Stores in Their Maintenance Decisions.

2026/07/21
Warranty
European Automaker Warranty Expenses

European Automaker Warranty Expenses

Stellantis almost doubled its warranty accruals from 2024 to 2025, on the back of several large recalls and over €4 billion in changes of estimate.

2026/07/13
Technology
In-depth review of home appliance warranty policies in 2026: Who is truly protecting consumers?

In-depth review of home appliance warranty policies in 2026: Who is truly protecting consumers?

A recent industry report shows that the complaint rate for home appliance after-sales service has been rising for three consecutive years, with nearly 40% of the complaints focusing on two long-standing issues: "too short warranty periods" and "opaque repair costs." This reflects consumers' insecurity about the long-term costs of using home appliances—they think the price is right when they buy them, but when they actually need repairs, they discover that the so-called "warranty" terms contain too many word games.

2026/07/13
Warranty
The home appliance service industry is ushering in a new era during the 15th Five-Year Plan period: three emerging markets are driving the industry's shift from

The home appliance service industry is ushering in a new era during the 15th Five-Year Plan period: three emerging markets are driving the industry's shift from "repair" to "value co-creation."

At this crucial juncture as the 15th Five-Year Plan is about to commence, China's home appliance service industry is undergoing a profound strategic transformation. On January 29, the China Household Electrical Appliances Service and Repair Association (hereinafter referred to as "CHA") released the "2026 Forecast of Development Trends in the Home Appliance Service Industry and Emerging Markets" report in Beijing and launched the annual publicity plan of "Intelligent Integration, Media Empowerment, and Trend Towards 2026".

2026/07/06
Warranty
Commercialising Sustainability: Why Aftermarket and Service Sit at the Centre of Circular Value

Commercialising Sustainability: Why Aftermarket and Service Sit at the Centre of Circular Value

Industrial companies are under intense pressure to demonstrate credible progress on sustainability.

2026/07/03
Technology
From Waste to Revenue: Monetizing Scrap and Surplus in Spare Parts Management

From Waste to Revenue: Monetizing Scrap and Surplus in Spare Parts Management

For most manufacturers and aftermarket organizations, surplus parts and scrap materials have long been accepted as an unavoidable cost of doing business. Obsolescence, engineering changes, safety stocks, warranty returns, and end-of-life products quietly accumulate in warehouses, yards, and cages—tying up capital, consuming space, and inflating inventory carrying costs.

2026/06/25
Technology
Discrete GPU Warranty Expenses

Discrete GPU Warranty Expenses

From 2024 to 2025, Nvidia saw its warranty claims paid increase by 1000%, its accruals increase by 173%, and its reserve balance increase by 218%. AMD's claims paid increased by 116%, its accruals increased by 68%, and its reserves increased by 76%.

2026/06/09
Warranty